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Getting stated in Six Sigma / Michael C. Thomsett

Tác giả : Michael C. Thomsett

Nhà xuất bản : John Wiley & Sons, Inc.

Năm xuất bản : 2005

Nơi xuất bản : Hoboken, N.J.

Mô tả vật lý : vi, 213 p. : ill. ; 24 cm

ISBN : 0471668117

Số phân loại : 658.4013

Tùng thư : The getting started in series

Chủ đề : 1. Quản trị chất lượng. 2. Six sigma (Quality control standard). 3. Total quality management. 4. Kỉểm định chất lượng. 5. Mô hình Six sigma. 6. Quản trị chất lượng.

Thông tin chi tiết

Tóm tắt :

Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don't have to be a high-level executive at a giant corporation to use—or understand—this concept. It is simply a way of improving quality. Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins—placed at points of discussion—will help you to quickly master Six Sigma terminology as you read along.

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