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World class manufacturing : : the next decade : building power, strength, and value / Richard J. Schonberger.

Tác giả : Richard J. Schonberger.

Nhà xuất bản : Free Press

Năm xuất bản : 1996

Nơi xuất bản : New York

Mô tả vật lý : xi, 275 p. ; 24 cm

ISBN : 0684823039

Số phân loại : 670.68

Chủ đề : 1. Industrial management.. 2. Manufacturing processes.. 3. Production management.. 4. Quản trị công nghiệp. 5. Quản trị kỹ nghệ sản xuất.

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Tóm tắt :

Schonberger was one of those who made early note of Japanese manufacturing methods, in Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity (1982). Now he surveys the state of manufacturing today in nine different countries. He argues that, rather than financial indicators, two key measures consistently correlate with a company's strength. One, inventory turnover, is easy to measure. The other, customer satisfaction, is not. Schonberger developed 16 principles of "customer-focused, employee-driven, data-based performance" that companies can use to "score" themselves and evaluate their ability to satisfy the customer. He uses the results of scoring done for almost 140 manufacturers to provide benchmarks for other companies and to help illustrate each of his principles. Although academically grounded, this book will be of value to practitioners who seek to improve customer satisfaction

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